Biotune Warranty Policy:
Biotune is dedicated to providing unparalleled support for the lifetime of your product. Our extended 2-year warranty reflects our commitment to ensuring your satisfaction and peace of mind.
Streamlined Repairs: With only three critical components that may require replacement, our Service Care Package includes everything you need to make repairs simple and hassle-free.
Engineering Excellence: We take pride in our engineering and unique problem-solving approach, ensuring that complications are resolved quickly and effectively. Our goal is to reduce stress for our clients, allowing them to focus on enhancing their lives.
Customer-Centric Approach: At Biotune, we treat our customers like family. We believe in creating happy customers by providing exceptional support and service.
Coverage:
Materials and Foam: Covered for 2 years from the date of purchase against defects in material and workmanship.
Electronics (Amplifier and Transducers): Covered for 2 years from the date of purchase against defects in material and workmanship.
Regular Warranty Service: For all customers, Biotune offers field replacement service, where replacement parts are shipped out to customers for self-repair.
On-Site Repair and Replacement Service (Add-on): Available for medical and institutional clients requiring quick turnaround and immediate support. This premium service ensures minimal downtime and maximum convenience.
How to Seek Warranty Service:
If you encounter any issues with your Biotune product during the warranty period, please contact our customer service team at Support@biotune.online for assistance. Our dedicated support staff will guide you through the warranty claim process and ensure that your issue is resolved efficiently.
Additional Benefits:
Comprehensive Training: We offer comprehensive training programs to empower customers to perform simple repairs and troubleshooting on their own, reducing reliance on warranty services and minimizing downtime.
Remote Troubleshooting: Our customer support team is available to provide remote troubleshooting assistance, allowing for quick diagnosis and resolution of issues without the need for on-site visits.
Enhanced Customer Support: We provide robust resources such as troubleshooting guides, instructional videos, and FAQs to assist customers in resolving common issues independently.
Support is just a step away.
support@biotune.online
17412 Ventura Blvd. #278
Encino, CA 91316